CUSTOMER CARE

Are Eddy Ford Beverly Hills products sold at any other retailers? 

Not yet. EddyFord.us is the EXCLUSIVE destination for Eddy Ford Beverly Hills.

I placed an order. When will my package arrive?

All packages ship via USPS. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

What method is used for shipping?

All packages are shipped via USPS. 

How can I get in touch with your customer service team?

For customer service inquiries only, please E-mail customerservice@eddyford.us

I emailed your customer service team. When should I expect a response?

We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.

Do you offer returns?

Please refer to our Returns & Exchanges.

I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at customerservice@eddyford.us with your inquiry. 

Do I need to set up an account to place an order? 

No, but by setting up an account, you become a Eddy Ford Beverly Hills VIP member and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.

Can I change my order once I've placed it?

No, once you place an order it is final. 

I've forgotten my password. What should I do?

To reset your password, go to http://eddyford.us/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: http://eddyford.us/account/login